Grasshopper Desktop App
Grasshopper Desktop App
Grasshopper
Desktop App
Grasshopper Desktop App
Client : Grasshopper ● Date: August 2017-Present ● Role: Product Design Lead ● Discipline: Product Design, UX, UI
Client : Grasshopper
Date: August 2017-Present
Role: Product Design Lead
Discipline: Product Design, UX, UI
Client : Grasshopper
Date: August 2017-Present
Role: Product Design Lead
Discipline: Product Design, UX, UI
Client : Grasshopper
Date: August 2017-Present
Role: Product Design Lead
Discipline: Product Design, UX, UI
Challenge
As Grasshopper looked to expand from being ‘just a phone number’, we wanted to offer new and existing users the ability
to conduct their business from anywhere on any device. To make this happen, we planned to design and build Grasshopper’s
new desktop app. The release of a Desktop App helped to promote Grasshopper’s new value proposition, “Be responsive, be efficient, be professional.”
As Grasshopper looked to expand from being ‘just a phone number’, we wanted to offer new and existing users the ability
to conduct their business from anywhere on any device. To make this happen, we planned to design and build Grasshopper’s
new desktop app. The release of a Desktop App helped to promote Grasshopper’s new value proposition, “Be responsive,
be efficient, be professional.”
As Grasshopper looked to expand from being ‘just a phone number’, we wanted to offer new and
existing users the ability to conduct their business from anywhere on any device. To make this happen, we planned to design and build Grasshopper’s new desktop app. The release of a Desktop App helped
to promote Grasshopper’s new value proposition, “Be responsive, be efficient, be professional.”
As Grasshopper looked to expand from being ‘just a phone number’, we wanted to offer new and existing users the ability to conduct their business from anywhere on any device. To make this happen, we planned to design and build Grasshopper’s new desktop app. The release of a Desktop App helped to promote Grasshopper’s new value proposition, “Be responsive, be efficient,
be professional.”
As Grasshopper looked to expand from being ‘just a phone number’, we wanted to offer new and existing users the ability
to conduct their business from anywhere on any device. To make this happen,
we planned to design and build Grasshopper’s new desktop app.
The release of a Desktop App helped
to promote Grasshopper’s new value proposition, “Be responsive, be efficient, be professional.”
GETTING IN THE RIGHT HEADSPACE
Below are some initial wireframes and structural concepts to get my head
in the space of what the desktop app might include long-term.
Below are some initial wireframes and structural concepts to get my head
in the space of what the desktop app might include long-term.
LOOKING FOR THE COMPETITION
LOOKING FOR THE COMPETITION
LOOKING FOR THE COMPETITION
It was important to learn from what's out there. The good, the bad and the ugly. How did Google Voice, Dialpad, Skype, Ring Central, Mighty call, all execute their desktop to mobile experiences?
It was important to learn from what's out there. The good, the bad and the ugly. How did Google Voice, Dialpad, Skype, Ring Central, Mighty call, all execute their desktop to mobile experiences?
It was important to learn from what's out there. The good, the bad and the ugly. How did Google Voice, Dialpad, Skype, Ring Central, Mighty call, all execute their desktop to mobile experiences?
It was important to learn from what's out there.
The good, the bad and the ugly. How did Google Voice, Dialpad,
Skype, Ring Central, Mighty call, all execute their desktop
to mobile experiences?
It was important to learn from what's out there. The good, the bad and
the ugly. How did Google Voice, Dialpad, Skype, Ring Central, Mighty call,
all execute their desktop to mobile experiences?
Milestone One:
Milestone One:
Milestone One:
Beta 1.0, aka BARE BONES FUNCTIONALITY
Beta 1.0, aka BARE BONES FUNCTIONALITY
Beta 1.0, aka BARE BONES FUNCTIONALITY
Release Date: May 18, 2017
We built basic call functionality and targeted
1,105 unique users to download the beta app.
12.5% of targets users (135) downloaded the
first beta release.
The design needed to reflect the current web portal,
so UI creativity was limited.
Release Date: May 18, 2017
We built basic call functionality and targeted 1,105 unique users to download the beta app.
12.5% of targets users (135) downloaded the first beta release.
The design needed to reflect the current web portal, so UI creativity was limited.
Release Date: May 18, 2017
We built basic call functionality and targeted
1,105 unique users to download the beta app.
12.5% of targets users (135) downloaded the
first beta release.
The design needed to reflect the current web portal,
so UI creativity was limited.
Milestone Two:
Milestone Two:
Milestone Two:
CALL HISTORY + INBOX
CALL HISTORY + INBOX
CALL HISTORY + INBOX
Building in basic call history and Inbox functionality
including voicemail and fax.
The UI freedom continues to be limited,
but many good UX problems to solve.
Refined side navigation.
450 unique downloads since the initial release.
Started tracking specific user logins.
Building in basic call history and Inbox functionality including voicemail and fax.
The UI freedom continues to be limited,
but many good UX problems to solve.
Refined side navigation.
450 unique downloads since the initial release.
Started tracking specific user logins.
Building in basic call history and Inbox functionality including voicemail and fax.
The UI freedom continues to be limited,
but many good UX problems to solve.
Refined side navigation.
450 unique downloads since the
initial release.
Started tracking specific user logins.
Building in basic call history and Inbox functionality including voicemail and fax.
The UI freedom continues to be limited, but many good UX problems to solve.
Refined side navigation. 450 unique downloads since the initial release.
Started tracking specific user logins.
Building in basic call history and Inbox functionality
including voicemail and fax.
The UI freedom continues to be limited,
but many good UX problems to solve.
Refined side navigation.
450 unique downloads since the initial release.
Started tracking specific user logins.
Milestone Three:
Milestone Three:
Milestone Three:
TEXTING + PICTURE MESSAGING
TEXTING + PICTURE MESSAGING
TEXTING + PICTURE MESSAGING
TEXTING + PICTURE MESSAGING
Released August, 2017
Text messaging was fun to design for!
Created some blank state spot illustration.
I had designed picture messaging (MMS) for our mobile
app, and that had recently been released, so it was
added to this scope.
Things got a little more creative UI wise here.
582 unique downloads total
Released August, 2017
Text messaging was fun to design for!
Created some blank state spot illustration.
I had designed picture messaging (MMS) for our mobile app, and that had recently been released, so it wasadded to this scope.
Things got a little more creative UI wise here.
582 unique downloads total
Released August, 2017
Text messaging was fun to design for!
Created some blank state spot illustration.
I had designed picture messaging (MMS) for our mobile app, and that had recently been released, so it wasadded to this scope.
Things got a little more creative
UI wise here.
582 unique downloads total
Released August, 2017
Text messaging was fun to design for!
Created some blank state spot illustration.
I had designed picture messaging (MMS) for our mobile app, and that
had recently been released, so it wasadded to this scope.
Things got a little more creative UI wise here.
582 unique downloads total.
Released August, 2017
Text messaging was fun to design for!
Created some blank state spot illustration.
I had designed picture messaging (MMS) for our mobile
app, and that had recently been released, so it was
added to this scope.
Things got a little more creative UI wise here.
582 unique downloads total.
Milestone Four:
Milestone Four:
Milestone Four:
CONTINUE IMPROVING
AND RELEASE TO PUBLIC!
CONTINUE IMPROVING
AND RELEASE TO PUBLIC!
CONTINUE IMPROVING
AND RELEASE TO PUBLIC!
CONTINUE IMPROVING
AND RELEASE TO PUBLIC!
Released to the general Grasshopper
user base in October, 20017
Multiple blank states added.
Modals and error states refined.
Audio adjustment designs added to settings.
Responsiveness revised.
Released to the general Grasshopper user base in
October, 20017
Multiple blank states added.
Modals and error states refined.
Audio adjustment designs added
to settings.
Responsiveness revised.
Released to the general Grasshopper
user base in October, 20017
Multiple blank states added.
Modals and error states refined.
Audio adjustment designs added
to settings.
Responsiveness revised.
Released to the general Grasshopper
user base in October, 20017
Multiple blank states added.
Modals and error states refined.
Audio adjustment designs added to settings.
Responsiveness revised.
Released to the general Grasshopper
user base in October, 20017
Multiple blank states added.
Modals and error states refined.
Audio adjustment designs added to settings.
Responsiveness revised.
The Desktop App Today
The Desktop App Today
Since the desktop app has been released to the general Grasshopper user base, outbound call rates and messaging
have increased. Users are seeing value in having multiple platforms to connect their business number! More features and
settings are coming down the pipeline and some have been added since these initial milestones have been reached,
including auto-reply text messages for missed calls.
Since the desktop app has been released to the general Grasshopper user base, outbound call rates and messaging
have increased. Users are seeing value in having multiple platforms to connect their business number! More features and
settings are coming down the pipeline and some have been added since these initial milestones have been reached,
including auto-reply text messages to missed calls.
Since the desktop app has been released to the general Grasshopper user base, outbound call rates and messaging have increased. Users are seeing value in having multiple platforms to connect their business number! More features and settings are coming down the pipeline and some have been added since these initial milestones have been reached, including auto-reply text messages to missed calls.
Since the desktop app has been released to the general Grasshopper user
base, outbound call rates and messaging have increased. Users are seeing value
in having multiple platforms to connect their business number! More features and settings are coming down the pipeline and some have been added since these initial milestones have been reached, including auto-reply text
messages to missed calls.
Since the desktop app has been released to the general Grasshopper user base, outbound call rates and messaging
have increased. Users are seeing value
in having multiple platforms to connect their business number! More features and settings are coming down the pipeline and some have been added since these initial milestones have been reached, including auto-reply text messages to missed calls.
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Email me at lizharrisdesign@gmail.com
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Thanks for viewing my site!
Email me at lizharrisdesign@gmail.com
or follow me on social media!
Thanks for viewing my site!
Email me at lizharrisdesign@gmail.com
or follow me on social media!